Shipping Policy

📦 Shipping Policy – ZenStrike

Thank you for shopping with ZenStrike. We aim to deliver your order quickly, safely, and with full transparency. Please review our shipping information below.

🇦🇺 Shipping Within Australia

We offer reliable Australia-wide delivery on all orders.

  • Standard Shipping: 5–10 business days
  • Processing Time: 1–2 business days before dispatch
  • Tracking: A tracking number will be emailed to you once your order has been shipped.

Delivery times may vary depending on your location, public holidays, and courier delays.

 

🌏 International Shipping

We also ship to most countries worldwide.

  • International Shipping Time: 10–20 business days, depending on the zone or region
  • Processing Time: 1–2 business days before dispatch
  • Tracking: All international orders include tracking where courier services allow.

Shipping timeframes may vary due to customs processing, local courier capacity, or regional delays.

 

📮 Order Processing & Dispatch

  • Orders are processed Monday–Friday (excluding public holidays).
  • Orders placed after business hours are processed the next business day.
  • Once an order is dispatched, we cannot change the shipping address.

 

🚚 Tracking Your Order

Once your order is shipped, you will receive an email with your tracking number and a link to track your parcel.

If you do not receive tracking details within 3 business days, please contact us.

 

📦 Delays & External Factors

While we work hard to meet delivery estimates, delays may occur due to:

  • Public holidays
  • High demand periods (e.g., Christmas)
  • Courier or customs delays
  • Unforeseen logistics issues

We appreciate your patience during these times.

 

❓ Missing, Lost or Delayed Orders

If your order has not arrived within the estimated timeframe:

  1. Check your tracking link
  2. Contact the courier directly
  3. If still unresolved, contact our support team—our team will help track or resolve the issue.

 

📍 Contact Us

If you have questions about shipping, feel free to reach out at any time.
We’re here to help ensure your order arrives smoothly.